eCommerce Fulfillment Built Around Your Operation
Hand off fulfillment without handing off control. Handled runs your workflows your way, keeps the warehouse open to you, gives you dedicated in-warehouse support, and backs core fulfillment performance with written guarantees.
An eCommerce 3PL that keeps you in control
Most ecommerce fulfillment companies make your operation fit their process. Handled gives you control over the workflows, access to the warehouse, a dedicated person close to the work, and clear accountability for performance.
Fulfillment built around your operation
Packaging, carrier rules, order logic, exceptions, kitting, special workflows, and channel requirements adapt to how your business operates.
Walk our warehouse floor anytime
Inspect inventory, watch workflows in action, see orders being processed, and meet the people responsible for your fulfillment operation.
Your brand ambassador on the floor
A named person inside the warehouse learns your products, workflows, packaging, and priorities — and stays close to the operation every day.
Performance guaranteed in writing
Same-day shipping, 100% order accuracy, and core fulfillment commitments are backed by clear accountability when Handled misses.
eCommerce fulfillment services built around your operation
From online order fulfillment and pick and pack to branded packaging, kitting, retail, and returns, Handled executes the operational details behind every customer order.
Order Fulfillment
Route online orders into a documented workflow for inventory allocation, picking, packing, shipment confirmation, and customer tracking.
Pick & Pack
Apply SKU checks, inserts, packaging rules, carrier logic, and order-specific handling before each parcel leaves the warehouse.
Branded Packaging
Document the mailers, boxes, inserts, presentation details, and conditional packing rules that define your unboxing experience.
Kitting & Bundles
Plan component inventory and assembly instructions for kits, bundles, subscriptions, promotions, and other multi-SKU offers.
B2B & Retail
Run wholesale and retail orders alongside DTC while following each partner’s routing, labeling, packing, and documentation requirements.
Returns
Receive returned products, record their condition, and route them to restock, hold, refurbishment, or disposal based on your rules.
If you can describe it, we'll handle it.
Connect every channel to your fulfillment operation
Orders, inventory, tracking, and returns stay synchronized across ecommerce carts, marketplaces, retail channels, and carriers so your operation stays connected as it grows.
eCommerce fulfillment centers you can actually visit
Run your ecommerce fulfillment from Riverside, CA or Carlstadt, NJ — with real warehouse access and the flexibility to add a second coast when customer geography and shipping economics justify it.
Keep inbound inventory moving
Move inventory from nearby port infrastructure into receiving, storage, and sellable stock.
Walk your fulfillment warehouse
Inspect inventory, see orders being packed, and meet the people responsible for your operation.
Add the second coast when it pays
Split inventory across Riverside and Carlstadt when customer geography and shipping economics justify it.
A dedicated brand ambassador close to every order
Your brand ambassador learns your products, workflows, packaging, channels, and priorities — and stays close to the warehouse floor so you have someone who actually knows how your fulfillment should run.
Dedicated to your operation
Your brand ambassador learns your products, workflows, packaging rules, sales channels, and priorities.
In the warehouse
They stay close to receiving, inventory, picking, packing, and order exceptions so issues can be handled where the work happens.
Directly reachable
Reach your dedicated contact by Slack, phone, or in person instead of opening a ticket with someone unfamiliar with your operation.
eCommerce fulfillment performance, guaranteed in writing
Your customers expect the right order to ship correctly and on time. Handled puts its core fulfillment commitments in writing so you know the standard before inventory ever moves.
100% Same-Day Shipping
Orders received by 12 PM ship the same day — or we make it right.
100% Order Accuracy
If we pick or pack it wrong, we cover the cost to fix it.
100% Same-Day Restocks
Out-of-stock items are restocked the day inventory arrives.
Growing eCommerce brands trust Handled
These customer experiences show what operational visibility, responsive warehouse support, and reliable execution look like after a growing brand hands fulfillment to Handled.
If you want top notch service and reliability, Handled Commerce is for you. We have used Hook Logistics/Handled since 2020 and are so happy we made the change. What a difference a great partner makes!
Fantastic team! I wanted to have a 3PL that was transparent, responsive and priced fairly. Handled Commerce covered everything I was looking for.
I've had challenging experiences with fulfillment since we started our company over a decade ago. But Handled is the first logistics company that I have been impressed with, that has provided consistent service, and has integrity.
10/10 — would recommend to any of my brand friends with a fast growing DTC business! Everything from kitting projects to small parcel shipments to pallet deliveries, they have got you covered.
Extremely satisfied, very happy for the end to end service they provide and the personal touch by Claudia, Shawn and Kevin is always much appreciated.
Built for brands where fulfillment shapes the customer experience
Handled supports consumer brands with category-specific requirements for presentation, accuracy, careful handling, custom workflows, and connected sales channels.
Apparel & Accessories
Manage size and color variants, high SKU counts, branded packaging, and exchanges to your standards.
Health & Wellness
Handle wellness products with accurate inventory, careful packing, and workflows shaped to the catalog.
Cosmetics & Beauty
Protect product integrity, premium packaging, and presentation across every beauty order.
Food & Beverage
Execute product-specific handling, packing, and channel workflows for growing food and beverage brands.
Pet
Support bulky products, bundles, subscriptions, and category-specific packing requirements.
Home & Lifestyle
Build handling and packaging rules around fragile, oversized, or presentation-sensitive products.
Pricing built around your fulfillment operation
No surprise fees. Usage-based pricing scales with the storage, fulfillment, shipping, and custom work your operation actually requires.
Your inventory is stored securely and efficiently, with monthly pallet-based pricing you only pay for the space you need.
- Pallet, shelf, and bin storage
- Climate-controlled, secure facility
- Real-time inventory visibility
- Scale up or down anytime
Every order is picked and packed with care, with per-order pricing your costs rise only when your volume does.
- Same-day shipping by 12 PM
- 100% order accuracy guarantee
- Branded packaging & inserts
- Returns processing included
- Real-time order & inventory sync
We optimize every order for speed and savings, with per-shipment pricing based on the carrier and service level used.
- USPS, UPS, FedEx & DHL
- Carrier rate shopping per order
- 1–2 day ground across your home region
- Tracking writeback to your store
Special Projects: From kitting to custom prep work, our per-project pricing is based on the complexity and scope of each project.
eCommerce fulfillment questions, answered
01What does an eCommerce 3PL actually do?
An ecommerce 3PL receives inventory, stores and tracks stock, connects order channels, picks and packs customer orders, manages shipping data, and processes returns. The right ecommerce fulfillment solution also maps packaging, carrier, exception, and channel rules to the way the brand operates.
02How much does eCommerce fulfillment cost?
Ecommerce fulfillment costs depend on receiving, storage, order volume, pick-and-pack work, packaging materials, shipping methods, sales channels, and custom workflows. Handled builds a quote from the operational profile instead of applying one standard rate to every ecommerce business.
03How do I choose an eCommerce fulfillment company or provider?
Compare ecommerce fulfillment companies on operational fit, customization, accuracy, warehouse infrastructure, inventory visibility, support, integrations, and written guarantees. A provider should be able to explain how it will run your workflows and handle exceptions before inventory moves.
04What should I look for in an eCommerce fulfillment center or warehouse?
Evaluate location, receiving processes, inventory accuracy, warehouse access, system connectivity, pick-and-pack controls, exception handling, and operational flexibility. A useful warehouse visit should let you inspect inventory, watch workflows in action, and meet the people responsible for the operation.
05How difficult is it to switch eCommerce fulfillment providers?
A successful switch covers inventory transfer, supported integrations, SOP mapping, packaging and carrier rules, onboarding, and a coordinated receiving plan. Handled assigns a dedicated contact to map the operation and plan the transition before the new fulfillment workflow goes live.
06When should an eCommerce brand use fulfillment centers on both coasts?
Consider a second fulfillment center when customer geography, parcel zones, order volume, inventory carrying cost, and operating complexity justify splitting stock. Handled can position inventory in Riverside, California and Carlstadt, New Jersey under one fulfillment relationship.
Get eCommerce fulfillment built around your operation
Keep your workflows, see the warehouse for yourself, work with a dedicated brand ambassador, and get fulfillment performance backed in writing.
Get your fulfillment quote
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