BigCommerce Fulfillment That Syncs in Real Time
Stop re-keying orders and fighting cart sync errors. Handled runs your BigCommerce fulfillment with real-time sync and a real team, so you hand off the work but keep control of packaging, routing, and returns.
The BigCommerce 3PL that runs to your rules
Everything a scaling BigCommerce brand needs to switch providers without losing sight of a single order.
See every order the moment it lands
Orders sync into our system in real time — no manual uploads, nothing sitting in a queue you can't see.
Tracking flows back automatically
Shipping and tracking push to your BigCommerce store the instant an order ships, so you and your customer always know where it is.
Route orders on your rules
Orders auto-assign to the warehouse you'd choose to cut shipping time and cost — the logic is yours, not a black box.
Change any order before it ships
Cancel, update, or re-route an order on your call, instantly, right from your store — kits and bundles built to your spec automatically.
Fast, affordable 2-day delivery from port to doorstep
With facilities near Los Angeles and New York City—close to major ports and population centers—we help you move inventory in faster and reach customers affordably in 2 days or less. Whether you're scaling on one coast or both, we've got you covered.
Close to your imports
Both facilities sit near major ports, so imported stock moves from freight to sellable faster and cheaper — less drayage.
Close to your customers
Inventory on both coasts reaches most U.S. shoppers in one to two days by ground — faster delivery at lower shipping cost.
Stay in control of fulfillment
Choose your warehouse location, walk the floor anytime, and meet your team in person — East, West, or both. Your call, not ours.
Six ways Handled connects to BigCommerce
Orders, inventory, tracking, and returns sync between BigCommerce and the warehouse in real time — nothing happens in a black box.
Sync orders instantly
Handled pulls BigCommerce orders the instant they post — no CSV uploads, no queue you can’t see, no re-keying between your store and the warehouse.
Send shipping updates automatically
The moment an order ships, tracking writes back to BigCommerce — no manual status updates, nothing left unsynced.
Route orders intelligently
Orders route by your logic to the warehouse that cuts shipping time and cost, across both coasts.
Assemble kits on demand
Multi-SKU kits and bundles are assembled to your rules as BigCommerce orders come in — set the spec once and it runs on every order.
Make changes in real-time
Cancel or update any order before it ships, right from BigCommerce — the change flows to Handled instantly.
Split shipments seamlessly
Ship partial orders or route items from multiple locations — no extra setup required.
Real BigCommerce fulfilment support, not a ticket queue
A dedicated brand ambassador inside the warehouse — your eyes and ears on the floor and your advocate for every BigCommerce order.
Dedicated brand ambassador
A named person who knows your brand, your SOPs, and your requirements — and enforces them on every order.
In the warehouse
They watch your inventory arrive, your kits get built, and your packaging go out — flagging and fixing issues before a customer feels them.
Reachable anytime
A direct line by Slack, phone, or in person — a real person on the inside acting on your behalf, not a ticket number.
Scaling omnichannel brands trust Handled
The BigCommerce and marketplace brands who switched to keep control as they grew.
If you want top notch service and reliability, Handled Commerce is for you. We have used Hook Logistics/Handled since 2020 and are so happy we made the change. What a difference a great partner makes!
Fantastic team! I wanted to have a 3PL that was transparent, responsive and priced fairly. Handled Commerce covered everything I was looking for.
I've had challenging experiences with fulfillment since we started our company over a decade ago. But Handled is the first logistics company that I have been impressed with, that has provided consistent service, and has integrity.
10/10 — would recommend to any of my brand friends with a fast growing DTC business! Everything from kitting projects to small parcel shipments to pallet deliveries, they have got you covered.
Extremely satisfied, very happy for the end to end service they provide and the personal touch by Claudia, Shawn and Kevin is always much appreciated.
Big commerce order fulfillment, built to your spec
The giants make you fit their template. With Handled you stay in control of how every BigCommerce order looks and ships. If you can describe it, we'll handle it.
Ecommerce Fulfillment
Pick, pack, and ship BigCommerce D2C orders with branded unboxing.
Branded Packaging
Custom boxes, tissue, and inserts to your exact spec.
Kitting & Bundles
Multi-SKU kits, bundles, and subscription boxes assembled to your rules.
Order Routing
Split or route orders across both coasts on your logic — no surprises.
Returns
Branded returns run to your policy, with same-day restocks on arrival.
Special Projects
One-off work handled your way — you're never limited by us.
If you can describe it, we'll handle it.
One live view for omnichannel ecommerce fulfillment
Your BigCommerce store, marketplaces, and carriers sync in real time — orders, inventory, tracking, and returns in one live view across every channel, so nothing happens in a black box.
BigCommerce fulfillment center guarantees, in writing
Handing off fulfillment shouldn't mean hoping it goes well. Our core commitments are written into your contract — and if we miss, we cover the cost to fix it. Proof that handing off doesn't mean losing control.
100% Same-Day Shipping
Orders received by 12 PM ship the same day — or we make it right.
100% Order Accuracy
If we pick or pack it wrong, we cover the cost to fix it.
100% Same-Day Restocks
Out-of-stock items are restocked the day inventory arrives.
Simple, transparent eCommerce fulfillment pricing
No surprise fees. No minimums. Just pricing that grows with you — and scales when you scale.
Your inventory is stored securely and efficiently, with monthly pallet-based pricing you only pay for the space you need.
- Pallet, shelf, and bin storage
- Climate-controlled, secure facility
- Real-time inventory visibility
- Scale up or down anytime
Every order is picked and packed with care, with per-order pricing your costs rise only when your volume does.
- Same-day shipping by 12 PM
- 100% order accuracy guarantee
- Branded packaging & inserts
- Returns processing included
- Real-time order & inventory sync
We optimize every order for speed and savings, with per-shipment pricing based on the carrier and service level used.
- USPS, UPS, FedEx & DHL
- Carrier rate shopping per order
- 1–2 day ground across your home region
- Tracking writeback to your store
Special Projects: From kitting to custom prep work, our per-project pricing is based on the complexity and scope of each project.
BigCommerce fulfillment questions
01What should I look for in a BigCommerce fulfillment provider?
Look for real-time order sync, automatic tracking writeback, and a real team you can reach — not a ticket queue. Handled runs your BigCommerce fulfillment with same-day shipping by 12 PM, 100% accuracy in writing, and full control over packaging, routing, and returns.
02Where is your BigCommerce fulfillment warehouse located?
Handled runs bi-coastal warehouses — Riverside, CA and Carlstadt, NJ — so your BigCommerce orders ship from the coast closest to your customers. You're welcome to walk the floor anytime, inspect inventory, and meet the team handling your orders in person.
03How does BigCommerce order fulfillment work with Handled?
Your BigCommerce store wires up so orders sync into our system in real time — no re-keying. We pick, pack, and ship to your spec, push tracking back to your store the instant it ships, and route each order to the warehouse that cuts shipping time and cost.
04Can you handle BigCommerce shipping fulfillment same day?
Yes. Orders placed by 12 PM ship the same day, guaranteed in writing, with 100% order accuracy. You decide how orders ship — split partial orders or route items from either coast yourself — and tracking writes back automatically so your customer always knows where it is.
05Can Handled run omnichannel ecommerce fulfillment beyond BigCommerce?
Yes. We sync BigCommerce alongside your marketplaces, carts, and B2B channels into one live view — orders, inventory, tracking, and returns across every channel. Built for scaling omnichannel brands switching off a 3PL that can't keep up.
Get your bigcommerce 3pl quote in 24 hours
Hand off BigCommerce fulfillment without handing off control. Real-time sync, a real team, and guarantees in writing — whether you ship 100 or 1,000 orders a day, pricing scales with you.
Get your BigCommerce quote
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