Fulfillment Services Built Around Your Operation
Handled runs fulfillment around your workflows, products, packaging, channels, and customer experience — with fulfillment centers you can visit, dedicated in-warehouse support, and performance guaranteed in writing.
A fulfillment company that keeps you in control
Outsourcing fulfillment should take work off your plate without forcing your operation into someone else's template. Handled adapts the warehouse process to your requirements, keeps the operation visible, gives you a dedicated person close to the work, and puts performance commitments in writing.
Fulfillment built around your operation
Packaging, carrier rules, order logic, exceptions, special projects, and workflows adapt to how your business actually operates.
Walk our fulfillment centers anytime
Inspect inventory, watch orders being processed, see your workflows in action, and meet the people responsible for your operation.
Your brand ambassador on the floor
A named person close to the warehouse learns your products, workflows, packaging, and priorities.
Performance guaranteed in writing
Same-day shipping, 100% order accuracy, and core fulfillment commitments are backed by clear accountability.
Fulfillment services for every way you sell
From direct-to-consumer orders and retail distribution to kitting, Amazon prep, and returns, Handled gives growing brands one fulfillment partner while each workflow runs to its own requirements.
eCommerce Fulfillment
Pick, pack, and ship direct-to-consumer orders with workflows, packaging, and service levels built around your brand.
Omnichannel Fulfillment
Coordinate DTC, marketplace, retail, and other sales channels while keeping inventory, orders, and tracking connected.
Retail Fulfillment
Handle retailer orders, routing requirements, labeling, and compliance alongside your other fulfillment channels.
B2B Fulfillment
Run wholesale and business orders with the routing, labeling, EDI, ASN, and pallet requirements each customer expects.
Pick and Pack
Pick and pack orders according to your SOPs, packaging rules, inserts, and order-specific requirements.
Amazon FBA Prep
Prepare, label, bag, bundle, and ship inventory according to Amazon fulfillment requirements.
Kitting
Build kits, bundles, subscription boxes, and multi-SKU assemblies according to your specification.
Returns
Receive, inspect, exchange, route, and restock returned inventory according to your policy.
If you can describe it, we'll handle it.
Fulfillment centers you can actually visit
A fulfillment center should not be a black box. Handled gives you physical warehouse access, visibility into your inventory and workflows, and the flexibility to operate from Riverside, California, Carlstadt, New Jersey, or both.
Keep inbound inventory moving
Our fulfillment centers sit near major port infrastructure so imported inventory can move efficiently into receiving, storage, and sellable stock.
Walk your fulfillment warehouse
Inspect inventory, watch orders being processed, see your workflows in action, and meet the people responsible.
Add the second coast when it pays
Split inventory between Riverside and Carlstadt when customer geography and shipping economics justify it.
A dedicated brand ambassador close to your operation
Your brand ambassador learns your products, workflows, packaging, channels, and priorities — and stays close to the warehouse floor so the person you contact actually knows how your operation should run.
Dedicated to your operation
Your brand ambassador learns your products, SOPs, packaging, workflows, and priorities.
In the warehouse
They stay close to receiving, inventory, picking, packing, and exceptions so issues can be handled where the work happens.
Directly reachable
Reach your dedicated contact by Slack, phone, or in person instead of opening a ticket with someone unfamiliar with your operation.
Fulfillment performance, guaranteed in writing
Your customers expect the right order to ship correctly and on time. Handled puts its core fulfillment commitments in writing so you know the standard before inventory moves.
100% Same-Day Shipping
Orders received by 12 PM ship the same day — or we make it right.
100% Order Accuracy
If we pick or pack it wrong, we cover the cost to fix it.
100% Same-Day Restocks
Out-of-stock items are restocked the day inventory arrives.
Growing brands trust Handled with fulfillment
Growing consumer brands rely on Handled when they need a fulfillment provider that combines operational capability with visibility, responsiveness, and direct support.
If you want top notch service and reliability, Handled Commerce is for you. We have used Hook Logistics/Handled since 2020 and are so happy we made the change. What a difference a great partner makes!
Fantastic team! I wanted to have a 3PL that was transparent, responsive and priced fairly. Handled Commerce covered everything I was looking for.
I've had challenging experiences with fulfillment since we started our company over a decade ago. But Handled is the first logistics company that I have been impressed with, that has provided consistent service, and has integrity.
10/10 — would recommend to any of my brand friends with a fast growing DTC business! Everything from kitting projects to small parcel shipments to pallet deliveries, they have got you covered.
Extremely satisfied, very happy for the end to end service they provide and the personal touch by Claudia, Shawn and Kevin is always much appreciated.
Fulfillment built for consumer brands with complex operations
Different product categories bring different requirements for inventory control, handling, presentation, channel execution, and returns. Handled builds those details into the operation.
Apparel & Accessories
Manage variants, high SKU counts, presentation standards, and exchanges across growing apparel catalogs.
Health & Wellness
Run accurate inventory and careful handling workflows around wellness products and their requirements.
Cosmetics & Beauty
Protect product integrity, fragile packaging, traceability, and presentation across beauty orders.
Food & Beverage
Build product-specific storage, handling, packing, and channel workflows for consumer goods.
Pet
Support bulky products, bundles, subscriptions, and handling rules shaped to the catalog.
Home & Lifestyle
Handle fragile, oversized, or presentation-sensitive products with category-specific workflows.
Connect the systems your fulfillment operation already uses
Orders, inventory, tracking, and returns stay connected across the commerce platforms, marketplaces, and tools your operation already uses.
Fulfillment pricing built around your operation
No surprise fees. Usage-based pricing scales with the storage, fulfillment, shipping, and custom work your operation actually requires.
Your inventory is stored securely and efficiently, with monthly pallet-based pricing you only pay for the space you need.
- Pallet, shelf, and bin storage
- Climate-controlled, secure facility
- Real-time inventory visibility
- Scale up or down anytime
Every order is picked and packed with care, with per-order pricing your costs rise only when your volume does.
- Same-day shipping by 12 PM
- 100% order accuracy guarantee
- Branded packaging & inserts
- Returns processing included
- Real-time order & inventory sync
We optimize every order for speed and savings, with per-shipment pricing based on the carrier and service level used.
- USPS, UPS, FedEx & DHL
- Carrier rate shopping per order
- 1–2 day ground across your home region
- Tracking writeback to your store
Special Projects: From kitting to custom prep work, our per-project pricing is based on the complexity and scope of each project.
Fulfillment services questions, answered
01What does a fulfillment company do?
A fulfillment company receives inventory, stores and tracks stock, processes orders, picks and packs products, coordinates shipping, handles returns, and executes special workflows. It gives a business warehouse infrastructure and operating support without requiring the business to run those functions itself.
02What is an order fulfillment service?
An order fulfillment service manages the process after inventory reaches the warehouse: receiving, storage, order intake, picking, packing, shipment confirmation, delivery data, and returns. The service should follow the operating rules, packaging, and channel requirements established for each order type.
03How do I choose a fulfillment service provider?
Compare providers on operational fit, customization, accuracy, warehouse access, technology, support, locations, accountability, and pricing structure. A qualified 3PL fulfillment company or third-party fulfillment provider should explain how it will run your workflows and handle exceptions before inventory moves.
04What should I look for in a fulfillment center?
Evaluate receiving capability, inventory controls, system connectivity, process discipline, physical accessibility, location, flexibility, and the support available when issues occur. The warehouse should be able to show how those controls work in practice instead of asking you to rely on a dashboard alone.
05How much do fulfillment services cost?
Fulfillment costs depend on receiving, storage, order volume, pick-and-pack complexity, packaging materials, shipping methods, and special projects. Handled prepares a quote around the work and infrastructure the operation requires rather than applying one standard rate to every business.
06When should a business outsource fulfillment?
Outsourcing can make sense when order volume, warehouse complexity, multiple sales channels, staffing constraints, inventory requirements, or growth begin consuming resources the business needs elsewhere. A fulfillment provider adds scalable infrastructure while the brand keeps control of its operating requirements.
07Can one fulfillment company handle DTC, retail, marketplaces, and B2B?
Yes. One fulfillment company can coordinate those channels while applying different routing, packing, labeling, compliance, and service requirements to each. Handled’s Omnichannel Fulfillment service explains how connected inventory and channel-specific workflows operate together.
08Is pick and pack the same as fulfillment?
No. Pick and pack is one operational stage inside the larger fulfillment process. Fulfillment also includes receiving, inventory storage, order management, shipping, returns, and related workflows. Learn how Handled’s Pick and Pack service executes that warehouse stage.
Get fulfillment built around your operation
Keep your workflows, see the fulfillment center for yourself, work with a dedicated brand ambassador, and get performance backed in writing.
Get your fulfillment quote
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