Last updated: February 2026
The Net Promoter Score (NPS) is one of the most trusted ways to measure customer loyalty and satisfaction. In logistics and fulfillment, where service quality directly impacts brands and their customers, NPS is especially meaningful.
According to widely cited industry benchmarks, the average NPS for logistics companies is typically in the high 30s, with many 3PLs scoring in the low teens.
At Handled, we’re proud to report that our clients consistently rate us far above those averages.
Over the past year, Handled conducted multiple NPS surveys across our full customer base. The combined result from all of the surveys we’ve performed:
Handled’s Net Promoter Score: +94
For a fulfillment provider, that represents an exceptional level of trust, satisfaction, and loyalty.
What This Score Represents
The NPS methodology is simple and powerful:
- Promoters (9–10): Loyal, enthusiastic customers
- Passives (7–8): Satisfied but not actively advocating
- Detractors (0–6): Unhappy customers
Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters.
Handled’s score of +94 places us among the very top tier of logistics providers.
For context, most 3PL providers consider anything above +50 to be excellent. Handled’s results are more than double typical industry performance.
Why NPS Matters in Fulfillment
Order fulfillment isn’t just about moving boxes; it’s about protecting brands, meeting promises to customers, and creating a smooth, reliable backbone for growth.
A high NPS tells us something important:
Our clients don’t just work with us.
They trust us.
And they recommend us.
In a service-driven industry like logistics, that’s the ultimate measure of success.
What Clients Say About Handled
The score itself is powerful—but the feedback behind it matters even more.
Here are some of the comments our clients shared with their survey responses:
“Handled treats our product like their own.”
“Best customer service, easy system to use, reliable accuracy.”
“Such care for each customer regardless of size!”
“Great customer service!”
“Wonderful service, speedy replies and just great people!”
“Easy to work with, the team is great, reasonable pricing.”
“Extremely satisfied, very happy for the end-to-end service they provide and the personal touch by the Handled team is always much appreciated.”
And one comment that captures exactly what we aim to deliver:
“I've had challenging experiences with fulfillment since we started our company over a decade ago. But Handled is the first logistics company that I have been impressed with, that has provided consistent service, and has integrity. I lost faith in finding a company that I could trust. This is the first!”
The Handled Difference
We believe these results come from a few core principles.
Proactive Communication, Backed by Smart Systems
Great service starts with great visibility. Handled leverages real-time data, monitoring tools, and internal workflows to detect potential problems before they turn into real ones. Whether it’s spotting manufacturing errors, identifying inventory discrepancies, catching address or carrier issues, or flagging orders at risk of missing SLAs, our technology helps our team stay ahead of issues instead of reacting to them. The result is proactive outreach, faster fixes, and a smoother experience for our clients and their customers.
Operational Accuracy
Accuracy is everything in fulfillment. Low error rates, careful handling, and disciplined processes create confidence and peace of mind for our clients. Every order represents your brand - and we treat it that way.
Real Partnerships
Every customer, whether shipping 10 orders a day or 10,000, gets a dedicated, human point of contact. We don’t see ourselves as a vendor. We see ourselves as an extension of your business.
Ownership Mentality
As one client put it: we treat your product like our own. That mindset guides every pick, pack, shipment, and interaction.
Built for Brands That Care
Handled was created specifically for growing brands that value:
- Reliable same-day fulfillment
- Thoughtful customization
- Clear, responsive communication
- Technology that actually works
- A partner that scales with them
Our goal isn’t to be the biggest 3PL.
It’s to be the best partner our clients have ever worked with.
Our Commitment Going Forward
An NPS of +94 is something we’re incredibly proud of, but it isn’t a finish line.
It’s a standard to protect.
As we continue to grow and serve more brands, our commitment remains the same:
- Keep service personal
- Keep communication proactive
- Keep operations accurate
- Keep earning the trust of every client
Experience Handled for Yourself
If you’re frustrated with your current fulfillment provider, or just believe your logistics partner should care more, let’s talk.
Discover why our clients consistently rate Handled among the best fulfillment partners they’ve ever worked with.
Handled Commerce
A premium fulfillment partner for brands that care about quality, customization, and customer experience.
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