Standard Service Fees
Date of Last Revision: September 30, 2026
This Standard Service Fees policy ("Policy") is incorporated into the Handled Terms of Service published on Handled's website ("Terms"). If this Policy conflicts with the Terms, the Terms control. Capitalized terms not otherwise defined in this Policy have the meanings given to them in the Terms.
Customers will be charged the Standard Service Fees listed below when Services are performed and the Customer's Order Form does not include a specific fee for the required scope.
1Order Handling Services
| Orders per Month | <500 |
|---|---|
| Per Order Fee (includes one item) | $4.00 |
| Per Additional Item Fee | $0.60 |
2Additional Services
2.1Receiving and Storage Fees
| Service | Description | Unit Price |
|---|---|---|
| Pallet Receiving | Fee to receive a single-SKU pallet into inventory | $20/pallet |
| Mixed Pallet | Fee to receive a mixed-SKU pallet into inventory | $20/pallet + $50/hour |
| Carton Receiving | Fee to receive a single-SKU carton into inventory | $4/carton |
| Mixed Carton | Fee to receive a mixed-SKU carton into inventory | $4/carton + $50/hour |
| Pallet Storage | Monthly price per 40 in. W × 48 in. D × 48 in. H pallet location | $30/pallet |
| Air-Conditioned Pallet Storage | Monthly price per 40 in. W × 48 in. D × 48 in. H air-conditioned pallet location | $45/pallet |
| Bin Storage | Monthly price per ecommerce SKU bin location | $4/bin |
| Air-Conditioned Bin Storage | Monthly price per air-conditioned ecommerce SKU bin location | $6/bin |
| Initial Pallet Storage | Pallet storage fee for the calendar month in which inventory is received | $30/pallet |
| Initial Bin Storage | Bin storage fee for the calendar month in which inventory is received | $4/bin |
| Special Projects | Hourly rate for warehouse projects ("Hourly Rate") | $50/person/hour |
2.2Branded Services
| Service | Description | Unit Price |
|---|---|---|
| Branded Packing Slip | Print and insert thermal Merchant-branded packing slips | $0.20/slip |
| Custom Packing Slip | 8.5 × 11 in. packing slip with full customization | $0.50/slip |
| Branded Packaging | Use Merchant-provided packaging for Orders | $0.50/box |
| Branded Tape | Use Merchant-provided tape for Orders | $0.20/box |
| Inserts | Insert a sample, sticker, or brochure into each order | $0.20/insert |
| Gift Notes | Print and insert a unique gift message in orders | $1/note |
| Folding Garments | Fold a garment | $0.25/item |
| Tissue Wrapping | Wrap an item with tissue paper provided by Handled | $0.35/item |
2.3Other Services
| Service | Description | Unit Price |
|---|---|---|
| Bubble Wrapping | Fee to secure fragile items with bubble wrap provided by Handled | $0.50/item |
| Additional Labels | Print and apply documents or labels beyond the shipping label | $0.50/label |
| UPC Labels | Print and apply UPC labels to products or packaging | $0.50/label + $50/hour |
| Same-Day Rush Order | Fee to process an order on the same day after the cutoff time | $10/order |
2.4Bulk Handling
| Service | Description | Unit Price |
|---|---|---|
| 20-Foot Container Receiving | Receive, record, and put away goods from a 20-foot floor-loaded container | $375/20-foot container |
| 40-Foot Container Receiving | Receive, record, and put away goods from a 40-foot floor-loaded container | $675/40-foot container |
| Pallet Wrap | Shrink-wrap a pallet to secure the goods | $50/hour |
| Pallet Outbound | Pick and load each pallet for outbound shipment (LTL/FTL) | $20/pallet |
| Carton Outbound | Pick and load each carton for outbound shipment | $4/carton |
| Manual Order Entry | Manually enter an order | $2.50/order |
2.5Returns
| Service | Description | Unit Price |
|---|---|---|
| Returns | Receive, record, and put away each returned inventory item | $3/item |
| Disposition | Route returned items that are not returned to inventory | $50/hour + disposal costs |
2.6Amazon FBA
| Service | Description | Unit Price |
|---|---|---|
| Label | Print and apply FNSKU label (no polybag) | $0.55/item |
| Label and Bag | Print and apply FNSKU label with polybag | $0.80/item |
| Multi-Pack | Multi-pack or bundle item preparation | $1.25/item |
| Oversize Item | Oversize item preparation (over 20 lb per item) | $2.00/item |
| Master Carton | Master carton preparation | $4/carton |
2.7Surcharges
| Service | Description | Unit Price |
|---|---|---|
| Onboarding Fee | Set up selling channels, shipping, and the delivery experience | $499 |
| Minimum Monthly Fee | Additional monthly fee when total monthly fees are below the required minimum | $275 |
| LTS Pallet Surcharge | Additional monthly fee for pallets stored for more than six months | $30/pallet |
| LTS Bin Storage | Additional monthly fee for each bin location containing inventory stored for more than six months | $4/bin |
| Peak Season Receiving | Additional fee for receiving inbound shipments during Peak Season | 50% surcharge |
| Peak Season Special Project | Hourly fee for Special Projects performed during Peak Season | $75/hour |
| After-Hours Special Project | Hourly fee for Special Projects performed outside normal business hours (local time: Monday–Friday, 9:00 a.m.–6:00 p.m.) | $75/hour |
| Non-Standard Receiving | When a delivery does not conform to the details provided on the ASN, Handled may charge the Customer at the Hourly Rate for additional labor required to process, correct, or handle the nonconforming inventory. | $50/hour |
| Unqualified Receipt | Per-ASN charge when a delivery lacks a required appointment, is missing an ASN, or includes SKUs that are not listed on the ASN. | $70/ASN |
| Nonconveyable (One-Person Lift) | Additional fulfillment fee when one dimension exceeds 26 inches and total volume is less than 13 cubic feet | $2.50/carton |
| Nonconveyable (Two-Person Lift) | Additional fulfillment fee when a carton requires a two-person lift | $6/carton |
2.8Late Payment
| Service | Description | Unit Price |
|---|---|---|
| Late Fee | A $50 late fee plus interest of 1.5% per month, or the maximum rate permitted by law, whichever is less, applies to past-due amounts. | $50 + 1.5% per month |